Facilitation
What is
Facilitation
?
Facilitation involves the skillful art of guiding and moderating group discussions and activities to ensure effective communication, collaboration, and problem-solving.
Why
is it important?
Facilitation creates an organised and engaging environment, fostering productive group interactions, and achieving desired outcomes in a collaborative setting.
For whom
is this interesting?
Facilitation appeal not only to those organising workshops but also to those seeking to learn how to conduct them effectively within their own teams. Sometimes, an external push can make all the difference.
How
does ness approach this?
Ness places a strong emphasis on empathy and understanding the needs of the participating group. We employ innovative tools, creative techniques, and well-established practices to achieve set goals and inspire ongoing work within the team after the workshop.
What
are the desired outcomes?
Our desired outcomes is to leave participants inspired, activated, thought-provoked, and curious. We aim to spark enthusiasm, encourage action, ignite deep thinking, and cultivate a sense of curiosity among the participants. What you know, you can't unknow.
Roadmap co-design session with key customers at Informa Markets
In our collaborative workshop, we invited key customers to discuss their current customer journey, brainstorm improvement ideas, and commit to success together. Through the creation of a customer journey map, we united teams, broke silos, and clarified interactions and dependencies. This process helped align expectations on what Informa Markets can offer and when, fostering empathy, co-creation, and collaborative relationships.
Walking session design and delivery at the Women in CX annual conference
At the Women in CX conference in London, I host an annual 'Walk and Connect' workshop. Each year, I curate a unique tour that enables participants to forge connections in a distinctive manner. In this engaging experience, attendees engage in one-on-one interactions, switch pairs, take a leisurely stroll through the city, uncover intriguing fun facts, and delve deeper into discussions surrounding the challenges and opportunities that women encounter in the workplace, with a specific focus on the realm of CX.
Customer Experience mapping and operationalisation at the Argonauts
In this workshop series,I led the creation of customer journey maps for key segments, pinpointing touchpoints and interactions as well as developed them further into service blueprints. We also delved into opportunity identification through thorough analysis, followed by actionable recommendations for fostering a more customer-centric community environment.
Change makers course for young girls at Project Fearless
Project Fearless is a space for any girl in Amsterdam aged 9-14 to get hands-on, break stereotypes, find their voice and create an impact. After the Change makers' course girls are heading home knowing that they’ve got the power to think up new solutions to problems that matter to them, and to create an impact by making their ideas a reality.